Some may remember back in February I posted this, showing how when following particular travel patterns, some users are definitely being overcharged. Even though myki supposedly runs an audit to find instances of overcharging and reimburse users, this is till obviously a rather major bug in the system which promises to "always charge the lowest fare". Well, perhaps it does, but not straight away, with a wait of up to a month to get your money back. And if the overcharge happens to send you into debit you won't be able to travel until you topup again. And what if you are in a situation (most likely travelling on tram or bus in the zone 1/2 overlap) where you get overcharged multiple times in a month? Can you be confident you will get all your money back?
Anyway today I went for a nice ride and did a similar set of trips, and lo and behold... I was overcharged again. But this time I got it on film.
So, myki, when are you going to fix this? How many people is the happening to each and every day? How many of them don't even realise they are being overcharged? And does your audit process always work?